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Ordering Orders may be placed at any time either by Phone: 07 3289 9191 Fax: 07 3289 9105 E-mail: ahimsa@mac.com Post: Ahimsa, P.O.Box 560, Samford, Q. 4520, Australia. Despatch of Orders All orders are normally despatched within 24 hours either by post or by carrier dependent on which offers the better service for price. All consignments are fully insured, the cost of freight and insurance being clearly itemised on the invoice which is included with the parcel. Because of the rarity and expense of many of our essential oils and the large range of bottle sizes in which we offer them, our general practice is to only bottle and label oils as we receive orders for them. We thereby ensure that the oils we supply to our customers are in the best possible condition. Because of this it is not possible for us to cater for personal callers at our office. Hours of Business We are normally able to receive telephone calls personally between 8.00 a.m. and 2.00 p.m. MONDAY to THURSDAY every week. To enable us to give you the best possible service our message bank will record calls and orders at any other time, or if we are already engaged in a phone call. Additionally our Fax line and e-mail services are available 24 hours per day. We trust that this will not inconvenience you and that it will enable us to maintain the speed and quality of our service to you. Method of Payment We are pleased to be able to offer Visa & Mastercard facilities. Your order will be despatched on receipt of payment. Goods and Services Tax We are registered for GST and our ABN is 48 730 647 014. All prices quoted include GST. Packaging & the Earth's Resources To help safeguard our environment and also maintain the lowest possible prices for the quality of products we offer, we have a specific policy of using simple but attractive labels and not packing in glossy, expensive and useless cartons. Whilst these may not have the easy marketing appeal of many of the commonly available essential oils, we prefer to allow our quality to speak for itself without squandering the earth's precious resources. We also use recycled packing materials for all our bulk parcels. |
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