Do you accept phone or faxed orders?
Ahimsa Oils accepts both phone and faxed orders. However human error can occur from time to time with regard to phone orders and it is therefore the customers responsibility. It is highly recommended that you use our ecommerce website or email your order to firstname.lastname@example.org rather than phone your order through.
If you wish to fax your order through please use FreeFax number 1800 778 112.
If you wish to phone your order through please remember to speak slowly enough ( to give us time to write), have the product codes and names, sizes, quantities and credit card details, delivery address etc. Sandy usually answers between 9.00 am and 2.30 pm on (07) 3855 1555 however please leave a message if we are decanting and packaging up orders.
Once again however we highly recommend ordering through this secure ecommerce website or emailing your order to email@example.com
Who do you use to send my order?
Freight Charges are determined by the weight of the goods being sent and the destination. To simplify these we have decided to use set freight charges depending on the weight. They range from $10 Australia wide for up to 500 grams. The very heaviest package to most parts of Australia (22 kg) would be usually $ 25 ( please see below). We generally use Couriers Please as our courier company and in most cases this will be the fastest way to get your order to you in a city. In certain cases we will use Australia Post, especially in extremely rural areas and also if the shipping address for the order is a PO Box. Occasionally for packages over 5kg we may have to charge an additional fee depending on the destination as heavy goods between 5kg and 22kg can incur additional weight charges from carriers.
How much can fit in a satchel?
A lot can! As an approximation if you are ordering a 20ml bottle it will weigh about 60 grams so 20ml bottles x 8 would weigh about 480 grams, allow on top of this for packaging and usually a box and this should fit in a 500gram satchel.
Sometimes we need to go up the next size if you are ordering larger bottles for example 500ml bottles as we have to make sure that we can protect your oil with as much packaging as needed to prevent a breakage.
What happens if my order hasn’t arrived yet?
Each parcel has a tracking number so you can either call us or send an email and we will advise you of the tracking number and you can see where your parcel is. As with any company sending freight very occasionally packages go missing which may mean that your parcel takes a bit longer to get to you however we have never had one that we can’t find and will try our best to help you.
What do I do if one of my bottles are broken when they arrive?
This happens very rarely as we take a lot of care with our packing to ensure your orders safety. Occasionally there may be a breakage. Take a picture of the broken bottle and let us know so we arrange for an insurance claim and replace your broken item.
Can I come and pick up my package?
Unfortunately, the answer is no to this request. We run Ahimsa from our home at present and to ensure our families privacy we don’t allow for pick-ups. In the future we are looking at moving Ahimsa to a larger space and then will have a coded pick up box where you can come and get your orders if you prefer.
What is the difference between your Pure & Natural essential oils and Genuine essential oils range?
Ahimsa 100% Pure & Natural essential oils are sourced solely from plants of specified botanical species and are produced by the best methods available. They are also always from a certain geographical region. They have not been reconstructed, rectified, folded, adjusted or adulterated in any way. Where possible, they are organically grown. Routine gas liquid chromatography / mass spectroscopy ( GC-MS) analysis is carried out on each of these oils to ensure its purity. This scientific analysis is carried out by our suppliers using third party, impartial labs. Therefore Ahimsa Oils and you are protected by the fact that we have such a long standing arrangement with true and trusted suppliers with amazing industry knowledge who scientifically test everything before we procure it. Both Sandy and I still compare our new stock to our previous batch stock bottles once again using colour, consistency, aroma etc. and are never disappointed.
Our Genuine essential oil range are excellent quality essential oils which are at least equal to virtually any other essential oils available in Australia and are far superior to the majority. Because of our knowledge of this industry, our low overheads and our resistance to costly and unnecessary packaging and marketing, we are able to offer these oils at exceptionally low prices. When comparing quality and prices of different brands our Genuine Quality Oils will offer the most direct comparison. It is best to look at the Genuine range as a commercial range of the more common essential oils you may require. In the Genuine range there is no distinction for chemotype (important at times for some essential oils because depending on the chemical makeup of a certain plant the therapeutic properties can vary) or regional variance.
Many essential oils are distilled and altered ( through rectification and folding etc.) for use in the food and flavour industry. Ahimsa Oils source essential oils intended for aromatherapy / therapeutic applications and natural perfumery. Therefore understandably we wish to convey the suitability and purity of our oils for therapeutic uses and amazing natural perfumes.
Soil conditions / terroir, climate, altitude, growing conditions, harvesting methodologies, procedures and artisanal skills during distillation, bottling and storage can all play a part in the resulting quality of an essential oils.
Both our Pure & Natural range and our Genuine range are for therapeutic use. Please enjoy our beautiful oils.
May oils be used directly on the skin?
Only carrier oils ( skincare oils - usually cold pressed) should be used directly on the skin. Essential oils are extremely powerful and concentrated and should be diluted 1 to 3% as per general aromatherapy principles. Therefore essential oils for skin contact should always be diluted in a carrier oil base. We recommend our jojoba oil as the carrier to deliver the benefits of all our essential oils if used on the skin.
Thick Aromatic Oils-What To Do.
If we were to rank essential oils, absolutes, balsams and resins on a viscosity scale the thinnest would be the Citrus Oils and the thickest most resinous would be ones like Guaiacwood (which is steam distilled from wood) and also many absolutes and balsams.
Now when you receive your thick, resinous or hard oils from us what do you do?
Ahimsa Oils have provided you with a dripolator tamper tell cap where the dripolator orifice is substantially larger than our usual one. Your concerned however as nothing comes out even when inverting the bottle upside down. Industry practice is to gently heat your oils until they are at a workable consistency using a hot water bath. Use as brief a period as it takes to get the job done. We use glass beakers that match the size of the amber glass bottle. Gently submerge your amber glass bottle up to about the 70% mark in a coffee mug at home for example and keep an eye on it. Loosen the lid a little and if you have only gone up to the 70% mark no hot water can make its way into your bottle.When it softens and flows you can use it how you wish. There is no other way to really do this and your aromatic oils will be fine. In fact many of the aromatic oils come from steam distillation which of course uses a lot of heat.
When you have invested in a new resinous aromatic oil that you have never used before it can take a little trial and error to balance the need for 50 degree versus 70 degree versus 90 degree water and also the length of time needed to soften your aromatic treasure.
Our labels can also handle this as they are waterproof so as time goes on you will still know what is inside.
I hope this helps you enjoy your wonderful oils.
What is an absolute?
Absolutes are similar to essential oils and are aromatic, volatile and used in aromatherapy and perfumery. Absolutes are produced by solvent extraction, however after extraction the solvent is removed. Traditionally enfleurage was used. Enfleurage is a process that uses odourless fats that are solid at room temperature to capture the fragrant materials exuded by plants. The concrete is a thick and complex solute extracted from the plant that is in due course turned into the final absolute. The absolute is the true capture of the beautiful phytoessence of delicate plants (usually flowers), where heat distillation would damage the essential oil. It is also used where the yield would not be viable otherwise.
How to become an Ahimsa Oils Wholesaler.
Ahimsa Oils have made a commitment to providing products of the highest quality to our customers including our customers with retail outlets and professional settings. Mid 2018 we hope to introduce a more formal Wholesale Program including point of sale displays and signage but in the mean time please understand the requirements for wholesale below:
Requirements for wholesale
- $500 minimum first time wholesale order - this order will qualify for a 15% discount off your order. Our prices are low for the extremely high quality of our product range so 15% is currently our best offer.
- Your $500 or greater first time wholesale order should be phoned through on (07) 3855 1555 or sent to firstname.lastname@example.org
- You must have an ABN. and have a retail or professional setting such as a shop, market stall, massage or yoga studio, therapeutic practice or the like.
- You need to order a minimum of 2 of each of the oils you would like for resale.
eg. Two 10ml Lavender Mt Blanc (Pure and Natural Range) or Two 10ml French Lavender (Genuine Range) etc. as this shows commercial intent.
- Each new and subsequent order must be $250 minimum.
- Every Quarter (three month period) a total order value of $500 must be maintained. If this minimum quarterly total ordered is not met then your wholesale status will be changed. In a commercial setting this minimum wholesale repeat order will not be of concern as our oils "walk out the door"! They are truly beautiful and not cheap fragrance oils like so many out there in the shop displays.
Contraindications- Buyer Beware
These contraindications apply only to direct application of essential oils to the skin which is not advised anyway except for tea tree and lavender. When the plant, plant part or tree part is mentioned it is in reference to essential oils.
- Pregnancy: Avoid using essential oils in first trimester if there are concerns, or use only under the direction of a qualified Aromatherapist. In the second trimester caution is still needed however possible 1% massage dilutions of many oils may be beneficial. At this special time caution is warranted. Please refer to the FAQ on pregnancy.
- Children: This is a very complex subject as it also depends on their age. Oils like eucalyptus that are high in 1,8-cineole should be avoided until older and other oils like peppermint that are high in menthol should also be avoided. In addition it is probably best to avoid the aniseed (Anise / Fennel) oils until your kids start school as they are potential hormone disruptors.
- High Blood Pressure: Generally Hyssop, Black Pepper, Sage & Clove are mentioned. Robert Tisserand however mentions no scientific validity exists for hypertensive people avoiding the safe use of essential oils.
- Epilepsy: Avoid to be cautious Fennel, Hyssop, Eucalyptus, Camphor, Sage, Clary Sage & Peppermint.
- Chronic Kidney Disease: Avoid Juniper Berry and Black Pepper.
- Phototoxicity: Before going into the sun or using tanning beds, avoid Bergamot (unless bergaptene free), Grapefruit, Lime (unless distilled), Lemon, Mandarin and Bitter Orange.
This list is not exhaustive and the essential oils customer should make their own informed decision after researching. Obviously people with chronic conditions, parents of children ( and those furry children-pets), pregnant and lactating mothers and mothers to be need to respect the concentrated power of essential oils.
Ahimsa Oils make no medical or therapeutic claims. Enjoy researching the benefits and safe use of pure and natural essential oils.
Do you sell natural preservatives for do it yourself skin care formulary?
We have Leucidal, Naticide, Planatserv S & Potassium Sorbate.
Leucidal is a liquid radish root ferment filtrate (fermented from lactic acid bacteria). Naticide is listed as "Parfum" or "Fragrance" in formulations and is a non hazardous vegetable based preservative. Plantaserv S is from natural botanical extracts and is broad spectrum in its antimicrobial activity.
We also have Grapefruit Seed Extract which is more an antioxidant and also stock Cold Expressed Wheatgerm which may help a little as a preservative but as it is extremely high in A & E group vitamins it is more so used as a nourishing emollient in skin care products.
Why should certain oils be avoided during pregnancy?
Certain essentials oils may stimulate the production of certain hormones, and can encourage bleeding. Please consult your physician or a reputable aromatherapist before using any essential oil. Some essential oils to refrain from using throughout pregnancy include: Ajowan, Basil, Camphor, Cederwoods, Chamomile, Clary Sage, Cypress, Fennel, Hyssop, Juniper, Marjoram, Rose Geranium, Rosemary and Thyme to name a few. This is particularly pertinent during the first trimester. In the second and third trimester some benefit from some oils may be found through gentle massage with a 1% strength single oil or blend in a carrier oil base.
What does phototoxic mean?
Many Citrus essential oils are considered to be phototoxic. This means that when applied to the skin prior to sunlight exposure, they can increase skin pigmentation. Oils that should be avoided several hours before prolonged sunlight exposure include Bergamot ( if not bergaptene free), Lemon, Grapefruit, Bitter Orange and Mandarin.They should not be used at all while taking phototoxic medications either.
What essential oils may be used directly on the skin?
Only Lavender and Tea Tree essential oils may be applied directly to the skin.
How is it that you sometimes carry more than one variety of an oil?
As an example let us use Lavender Essential Oil. There are over 30 varieties that grow around the world. In such cases, we currently carry 3 of the highest grades ( Organic, High Alpine and Mt. Blanc) as well as a superb commercial lavender ( in the Genuine range). This allows Aromatherapists and the like choice. The Genuine Range allows for the product formulators as well and sometimes retail outlets like these also.
Can your oils be ingested?
Our Essential Oils and Carrier Oils are 100% Pure and Natural however we do not recommend the ingestion of essential oils. They are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering them. This is supported by the International Federation of Aromatherapists that does not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in Clinical Aromatherapy as practiced in France.
Once again it is not that our essential oils are not as pure and natural as other exceptional brands it is simply that some oils can cause serious damage to mucous membranes if not used properly. Even topically, skin can have negative reactions if certain essential oils are not diluted enough in a carrier oil. As Paracelsus said "the dose makes the poison".
We have had several people say to us that they will not purchase from us because we do not promote non medically supervised ingestion and of course this is their decision but we care about our customers and have legal and ethical obligations.
Please understand we cannot change our position on this topic as nearly all injuries to people both internally and topically have been through incorrect dose of a certain oil being put on or in an area that it should not have been. The Atlantic Institute of Aromatherapy have been keeping records since 2014 ( I think) and many of the companies in these injury reports have fantastic quality oils. You see it is not the oil or brand usually it is how it is used and the dose.
What are the different ways to use essential oils?
There are many ways that essential oils can be used:
Massages: Massage is one of the most beneficial methods of using essential oils because it combines the therapeutic powers of the essential oil with the benefits of touch therapy.
Inhalation: Inhalation is on of the quickest ways to experience the therapeutic benefits of essential oils. This method is highly beneficial for helping respiratory ailments. Persons with asthma or epilepsy should avoid inhaling essential oil. Inhalation can be direct palm inhalation from cupping your hands over your nose and mouth or placing the essential oil onto a tissue for inhalation.
Baths: Adding tiny amounts of essential oils to a hot, soothing bath can create a relaxing and therapeutic experience.
Essential Oil Diffuser: Diffusers and Aromatherapy go hand-in-hand. Adding essential oils to a diffuser effectively introduces the therapeutic properties and fragrance to any environment.
Compress: Compresses are an effective way to apply essential oils directly to areas where they are needed the most.
How should I store my oils?
All essential oils should be stored in the dark at a reasonable ambient temperature. Storage in the refrigerator is not recommended as this may cause specific components of the oils to solidify and precipitate thereby rendering the remaining oil less complete (e.g. Citrus Bergamia). Some oils (e.g. Pimpinella Anisum) will freeze at relatively high temperatures, in the event that an oil does freeze it must be gently heated until it is fully liquid and be well shaken before being used.
What are the different methods of extraction?
Steam Distillation: The most common process of extracting an essential oil is by distillation, a process that isolates the aromatic, volatile element of the plant with steam. A lot of expertise is needed with reference to temperature and time moderation whilst distilling.
Cold Pressed: Expression or cold pressing, is used primarily for citrus fruits like orange and lemon, where the essential oil is obtained in tiny pockets in the peel or rind. Oils extracted by cold pressing are the most volatile of essential oils and can evaporate quickly when exposed to air.
Solvent Extraction: Flowers too delicate to be processed with heat or pressure are soaked in a spirit of solvent that extracts the volatile elements. The solvent is then evaporated at high temperatures, leaving only the most fragrant constituents behind. This process produces what is called an "absolute". Please see What Is An Absolute?
CO2 Extraction: The CO2 extraction method yields a greater number of aromatic compounds than any other distillation process. In certain conditions at a low temperature Carbon Dioxide or CO2 can be pressurized to become a liquid. This liquid then acts as a solvent and is used to extract the oil from plants. After extraction is completed, the extraction vessel is brought back to normal temperature and the CO2 rapidly converts to gas leaving behind a high quality oil that is free of solvents. CO2 products are the highest of quality.
How is your pricing calculated?
All essential oils in bottle sizes from 5 ml upwards are sold by volume. Because of the rarity and value of many of our oils, we have installed scales certified under the Trade Measurement Act for weighing gold and diamonds. Using these scales, we are pleased to be able to offer the more expensive oils by the gram. This enables you to buy the exact amount of oil you need rather than being restricted to a fixed bottle size, which may result in you having a substantial amount of expensive oil unused.
By doing this we make the very rare and precious oils affordable and prevent waste of such valuable resources. Please note that 1gram will be approximately 1ml, the exact conversion will depend upon the specific gravity of each oil. In the price list below, we are constrained by the amount of space on the page. All of the oils listed are readily available in larger sizes, please contact us for pricing.
Are Dropper Inserts ( Dripolators ) Supplied?
1 gram -100ml orders for essential oils placed in glass bottles are supplied with a drop dispenser fitted.